> ## Documentation Index
> Fetch the complete documentation index at: https://help.iteam.works/llms.txt
> Use this file to discover all available pages before exploring further.

# Approvals

> Approvals is the queue where agent actions that need human review wait for a decision. This page covers what lands in the queue, how to approve or reject, and where to find the history.

Not every agent action should happen on its own. **Approvals** is the queue where actions that need human review sit until someone decides.

<Frame caption="📸 Screenshot to insert [/en/administration/approvals]: the Approvals screen with the list of pending actions and the history below.">
  <img src="https://mintcdn.com/iteam/E1mg8rFlXblsaNT0/images/placeholder.svg?fit=max&auto=format&n=E1mg8rFlXblsaNT0&q=85&s=36c435f4df28c31a7e114586a931bbd2" alt="The Approvals screen" width="800" height="420" data-path="images/placeholder.svg" />
</Frame>

## How it works

<Steps>
  <Step title="The agent asks">
    When it hits an action that requires review, the agent **stops** and files a request instead of executing.
  </Step>

  <Step title="You decide">
    The action shows up in **Approvals**, with the context you need to judge it.
  </Step>

  <Step title="It's recorded">
    Approved or rejected, the decision goes to the history — with who decided and when.
  </Step>
</Steps>

<Info>
  While a request is pending, the action **does not happen**. There's no partial execution waiting for an answer.
</Info>

## When to use it

<CardGroup cols={2}>
  <Card title="Irreversible actions" icon="triangle-alert">
    Sending, publishing, paying, deleting — things you can't undo deserve a second pair of eyes.
  </Card>

  <Card title="Actions that reach third parties" icon="send">
    Anything leaving the company carries your brand.
  </Card>

  <Card title="A new operation" icon="rocket">
    While you're still calibrating an agent, the queue is your safety net.
  </Card>

  <Card title="An audit trail" icon="scroll-text">
    The history answers "who authorized this?" months later.
  </Card>
</CardGroup>

<Tip>
  An empty queue for a long time can mean two opposite things: everything is fine, or nothing is being submitted for review. Worth checking which.
</Tip>
